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Selected workSix representative engagements, each with a defined problem.
Illustrative capability case studies showing the kinds of project we take on, how we approach them and what changes as a result — structured as Challenge, Approach, Solution and Outcome.
How to read these: the following are illustrative capability case studies representing typical engagements. They demonstrate our methodology and the outcomes this type of work is designed to produce. They are not attributed to named clients, and the figures shown are project targets rather than claims about specific customers.
Professional Services · Website Platform
B2B Professional Services Platform
- Challenge
- A dated site buried the firm’s specialisms several levels deep. Enquiries arrived with too little detail to qualify, so senior staff spent hours on calls that went nowhere.
- Approach
- Restructured the information architecture around service lines and client sector, then rebuilt the enquiry route as a short qualifying form feeding straight into their CRM.
- Solution
- A custom WordPress build with a documented design system, sector landing pages, structured data and a qualifying enquiry workflow.
- Outcome
- Clearer positioning, materially faster pages, and enquiries that arrive with enough context to be priced without a discovery call.
Sub-1.5sTarget load time
WCAG AAAccessibility target
CRM-linkedEnquiry routing
Retail · E-Commerce
Regional Commerce Store
- Challenge
- A growing product range had outgrown the store’s original structure. Customers could not filter meaningfully and the checkout lost orders at the payment step.
- Approach
- Rebuilt the catalogue architecture with proper attributes and variations, reduced the checkout to its essential steps, and reconciled payment, tax and shipping configuration.
- Solution
- A WooCommerce platform with a scalable catalogue model, tested checkout, transactional email flows and enhanced e-commerce analytics.
- Outcome
- A store that grows with the range rather than fighting it, with clean reconciliation into back-office systems.
ScalableCatalogue model
StreamlinedCheckout flow
IntegratedPayments & tax
Operations · Custom Application
Business Operations Dashboard
- Challenge
- Operational data lived across spreadsheets and disconnected tools. No one had a reliable single view, and month-end reporting was assembled by hand.
- Approach
- Mapped the existing workflows, identified where data was being re-entered, then consolidated the sources behind one role-based interface.
- Solution
- A custom web application with role-based access control, automated data synchronisation, audit trails and scheduled reporting.
- Outcome
- One authoritative view of operations, controlled access by role, and a substantial reduction in manual administrative handling.
Role-basedAccess control
AutomatedReporting
AuditedChange history
Technology · Customer Portal
Client Self-Service Portal
- Challenge
- Routine client requests — documents, status updates, invoices — all arrived by email and consumed a disproportionate share of the support team’s day.
- Approach
- Identified the highest-volume request types, then designed a self-service journey for each with clear states so clients could see progress without asking.
- Solution
- A secure portal with authenticated access, document exchange, request tracking, notifications and integration into the existing back-office system.
- Outcome
- Routine requests handled without staff involvement, and a support team able to concentrate on genuinely complex cases.
Self-serviceRequest handling
SecureDocument exchange
IntegratedBack-office sync
Logistics · Automation & Integration
Operations Automation Programme
- Challenge
- Quoting, booking confirmation and status updates were manual, spread across a spreadsheet and a shared inbox, and prone to transcription errors.
- Approach
- Mapped each workflow end to end, quantified the handling time involved, then automated the highest-cost steps and connected the systems behind them.
- Solution
- Integrated quoting logic, automated confirmations and notifications, synchronised records between systems, and scheduled operational reporting.
- Outcome
- Faster quote turnaround, fewer transcription errors, and a significant reduction in repetitive administrative work each week.
AutomatedQuote & confirm
SynchronisedSystem records
ScheduledReporting
Corporate · Growth & SEO
Growth-Focused Corporate Website
- Challenge
- A modernised brand was let down by an ageing website with weak technical foundations, thin content structure and no meaningful conversion pathways.
- Approach
- Rebuilt on solid technical SEO foundations, restructured content around genuine search intent, and designed clear routes from interest to enquiry.
- Solution
- A performance-budgeted rebuild with schema markup, content architecture, internal linking, conversion tracking and monthly reporting.
- Outcome
- A site that reflects the brand, is structured for discoverability, and reports honestly on what is and is not working.
StructuredContent & schema
TrackedConversion paths
ReportedMonthly review
Consistent standards
What every engagement includes
WrittenScope & scheduleDeliverables, revisions and dates agreed before build begins
MeasuredPerformance targetsCore Web Vitals and accessibility verified before launch
11 widthsResponsive testingChecked from 320px to large desktop on every page
DocumentedHandoverCode, credentials and guides transferred in full
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If one of these problems sounds familiar, let us scope it properly.
Tell us the outcome you need and the constraints you are working within. We will come back with a written approach, a firm price and a delivery date you can plan around.